Because we don't just sell lamps; we sell atmospheres. Each model is chosen for its balance of timeless design and visual comfort, ensuring a transformed room, even when switched off.

For a soothing ambiance in a bedroom, 200 to 400 lumens are sufficient. For a living room or office, we recommend between 500 and 800 lumens per light source for optimal comfort without glare.

The majority of our light fixtures use standard bases (E27 or E14) or directly integrate high-efficiency LED panels. We recommend using LED bulbs for their durability and low energy consumption.

For models with integrated LED, everything is ready to use. For models with a socket, the bulb is generally not included to allow you to choose the color temperature (warm or cool) that suits you.

For models with integrated LED, everything is ready to use. For models with a socket, the bulb is generally not included to allow you to choose the color temperature (warm or cool) that suits you.

We deliver in France, and shipping costs are completely free, with no minimum purchase. Each order is prepared with the utmost care in reinforced packaging designed specifically to protect our fragile items.

The delivery process takes place in two steps:

• Processing and shipping: Your order is validated, prepared, and handed over to the carrier within 48 business hours.
• Delivery: Once the package has been shipped, standard delivery time directly to your home is 6 to 9 business days.

Full transparency is essential to us. As soon as your package leaves our shipping center, a confirmation email is automatically sent to you. It contains a personalized tracking link that allows you to follow every step of the delivery in real-time, from our logistics centers to your doorstep.

You have an extended cooling-off period: at Atelier Liva, returns are accepted up to 30 days after the date your package is received.

Here is the exact procedure for making a return:

1. Contact our customer service by email or phone to notify us of your request.
2. The item must be returned in its original, unused condition, and in its complete protective packaging.
3. Upon receipt and verification of the product's condition by our team, we will process a full refund for your order.

Despite all the precautions we take when preparing packages, a shipping incident remains exceptionally possible. If your product arrives damaged, you must contact our customer service within 48 hours of receiving your order, providing a clear photo of the product and its packaging. We will immediately arrange for a new item to be shipped at our expense.

You can contact our support team from Monday to Saturday, from 9 am to 6 pm, by your preferred method:

• By phone: 01 89 62 98 27
• By email: support@atelier-liva.com
• Through our website: via the contact form available on our dedicated page.

An agent will handle your request as quickly as possible and respond within 24 hours.

Where are we? Our team works from our offices located at 6 rue d'Armaillé, 75017 Paris. As we are a 100% online store, we do not have a physical shop at this address.

Atelier Liva celebrates the spirit of contemporary design through aesthetic creations designed to integrate seamlessly into your home. Focused on transparency and reliability, our brand supports you with 48-hour shipping that can be tracked in real time, an extended 30-day return policy to confirm your choice with peace of mind, and a customer service team based in France, fully available to answer your needs within 24 working hours.